Flowers on Wood

Teaching Guidelines for Mentors

GlobalShaala Learning (OPC) Private Limited (Edvolve) is an open community of learners (children ages 5-18) and mentors from various geographies. Our ecosystem is built to ensure that children are able to fall in love with learning and explore undiscovered people and undiscovered geographies. All our sessions on the platform are offered by independent educators, who determine the content and format of their own sessions.  

While we make this an engaging space for children to connect with mentors, it becomes our responsibility to build safer guidelines for teaching.  It is important to us that Edvolve is a safe space for our users.  Keeping this in mind, we not only need to set certain standards on how education is delivered, without inconveniencing the child or the parent, but also develop measures to reach amicable conclusion in cases of conflicts.  Here are some guidelines that we ask our mentors to observe. Mentors who do not meet these guidelines will be removed from the site. 

Conduct While Conducting Classes

  1. Teach classes only in areas where you have expertise, experience and most importantly access to quality sources and data.

  2. Try to be as original and creative as possible to teach your specific audience and refrain from standardized content that may not be appropriate for the needs of your specific audience.

  3. You are free to use content from public platforms such as Youtube to improve the effectiveness of your teaching, as long as this content is not used to substitute creating your own unique experience and course content. Do ensure that the content you use from public platforms is free to view by the public, age-appropriate and relevant to your audience. We recommend that showing content from public platforms does not constitute more than 20%of the total class.

  4. We recommend that you dedicate 10% of the class duration for introductions, 20-30% for questions/interactions and the rest for the main teaching/activities.

  5. Always mention beforehand what constitutes your personal opinions and experiences and ensure that the same is not considered as objective facts or truths by your audience.

  6. Do the most possible research from credible sources and mention your sources to be credible and trustworthy.

  7. Always ask your audience before dealing with sensitive topics such as religion, race, ethnicity, crime, atrocities and other aspects that need to be discussed for a more complete understanding of subjects such as History, Philosophy, Psychology, Literature and others which have these topics as necessary study in a purely objective and fact-finding manner. Do not express any views which are personal in nature or which attach the beliefs of others at any time.

  8. Always be fair, unbiased and well-informed. If you do not know the answer to a particular question, do accept the same and endeavor to acquire the right information and revert to the End-User as soon as possible.

  9. If there are questions from the End-Users that are unrelated or unproductive for the scope of your Experience or Course, do endeavor to address the same at the end of the class without discouraging the End-User.

  10. Do endeavor to go above and beyond the scope of your Experience or Course where permissible to ensure that the curiosity and desire to learn of each and every End-User is satisfied.

  11. Under no circumstances must you conduct classes while intoxicated (Be it alcohol or any other substances) or otherwise have impaired judgement and coherence.

  12. Ensure that the End-Users feel safe in asking you questions that maybe considered unacceptable or taboo. We trust that you will guide and instruct the End-User in areas that are generally ignored or not addressed in a responsible and prudent manner.

  13. Endeavor to not only teach but also learn from your audience. Enquire about the topics or activities they would like to learn and do and use these discussions as ideas for new Experiences or Courses.

  14. Establish a healthy relationship with your audience so that you help them in areas beyond teaching, such as giving them validation, creating confidence and supporting their hopes and dreams. We trust that you will address the needs of children beyond learning if you have the competence and ability to do the same. If not, kindly refrain from experimenting with your audience.

  15. Encourage your audience to engage with you, ask questions and respond to teaching tools. However, your audience is diverse and may not respond uniformly to your efforts. Therefore, we ask that you be sensitive to their needs and not force engagement or interactions.

  16. Ensure that your classes start on time and allows some extra time at the end for questions or delays during the class.

  17. Ensure that you being every class by introducing yourself to the audience and establish the scope and purpose of the class early on.

  18. Ensure that you are in an environment conducive to teaching which is well-lit, quiet and free from interruptions or distracting backgrounds. We recommend that you invest in a quality camera and microphone to ensure the same. Do not teach from make-shift locations or through your phone.

  19. Ensure that you are dressed formally or semi-formally in clean clothes.

  20. Ensure that you have a presentable and well-groomed appearance.

  21. Ensure that you have an internet connection with plenty of bandwidth.

  22. Ensure that the required content and materials/activities are ready before beginning the class.

  23. Communicate as simply and clearly as possibly keeping in mind the diversity of your audience. At the same time, ensure that the relevant technical terms/linguistic expressions are used so as to not oversimplify your teaching.

  24. Notify the End-Users in advance of any reading, writing, research or preparations they need to do before the start of your class.

Conduct while interacting with End-Users

  1. Refrain from divulging personal information or personally identifiable information that maybe used to identify and interact with you outside Edvolve such as your social media handles, contact information, personal blog, website and others. We prohibit interactions with the End-Users outside of Edvolve for any reason whatsoever. You are also prohibited from divulging personal information or personally identifiable information about any End-User to any other End-Users, Mentors or other third parties.

  2. Do not request or require the End-Users to divulge personal information or personally identifiable information that maybe used to identify and interact with them outside Edvolve such as them social media handles, contact information, personal blogs, websites and others.

  3. Do not display favoritism or any other behaviors that may lead the End-Users to feel that they are not as important and relevant as the other End-Users in the audience.

  4. Always be polite, professional and to the point in your interactions with your audience. In rare instances, some End-Users may potentially be disruptive or intrude on your interactions/teaching. Gently but firmly convey to the End-Users in question that such behavior is not acceptable and remind them of the needs of the other End-Users in the audience.

  5. Promptly communicate with the End-Users regarding any cancellations or rescheduled classes. Promptly respond to the queries of the End-Users.


Conduct while interacting with Edvolve

  1. Immediately bring to our notice any questions, difficulties or suggestions you may have regarding the Edvolve platform. We will work with you to improve the platform.

  2. Immediately bring to our notice any questions, difficulties or suggestions you may have regarding your experience as a mentor on the Edvolve platform or with the Edvolve team. We will work with you to improve your experience and remedy any deficiencies from our side.

  3. Immediately bring to our notice any questions, difficulties or suggestions you may have regarding the End-User’s experience on Edvolve. We will work with you to improve the End-User’s experience.

  4. We encourage you to spread word of your positive experiences with Edvolve to any other individual or groups that could possibly contribute meaningfully to our mission or who could possibly benefit from the platform.

  5. We request that you work with us and give us time to make every effort from our side to remedy any deficiencies from our side before you spread word of any negative experiences with Edvolve to other third parties or on public platforms.

Conduct while creating courses/experiences

  1. Ensure that your title and descriptions clearly convey what the Experience or Course is about and what outcomes the End-Users and End-User’s parents can expect.

  2. Wisely use media and catchy language to arouse the curiosity of the End-Users and ensure that they thoroughly examine your offerings. At the same time, ensure that language used is simple and easily understood.

  3. Attempt to appeal to general audiences for your Experiences and specific audiences for your Courses. Some important parameters to think about include the suitable Grades, Interests, Passions and prior competence or experience.

  4. Ensure that you do not use copyrighted media and that you have the required permissions/approval to use the media shown in the cover page/gallery for your Experience or Course.

 

Personal Conduct
While you are free to do as you please in your personal life, we encourage you to not do anything on Edvolve, public platforms or public forums that would make the End-User or End-User’s parents doubt your credibility, competence and character or the credibility, competence and character of
the Edvolve team.

Termination Clauses

  1. Either party shall have the right to terminate this Agreement by giving thirty (30) days prior notice of termination.

  2. Notwithstanding anything contained under this Agreement, GlobalShaala shall have right to terminate this Agreement at any time during the Term by giving the Mentor thirty (30) days’ notice in writing without any obligation or liability whatsoever. GlobalShaala will also have the absolute right to terminate this Agreement with immediate effect, if the Mentor commits a breach of this Agreement without any obligation or liability whatsoever.

  3. Notwithstanding the above said, GlobalShaala shall have the right to terminate this Agreement forthwith in case of recurrence of events including but not limited to:

    1. using personal video conferencing account/platform, to take live classes, rather than going through GlobalShaala’s Platform
    2. missing a class;

    3. failing to follow up and reschedule a class in case a class is missed;

    4. starting a class more than 5 (five) minutes late without notice;

    5. cancelling a class with less than 48 (forty eight) hours’ notice, withou providing prior notice to Globalshaala;

    6. providing consistently poor-quality experiences;

    7. posting of relevant content of the subject matter irregularly or late; For the purpose of this Agreement, the term relevant content shall mean and include the study material necessary to be provided to student either prior, during or after the class which may include but is not limited to pre-class notes, PowerPoint presentations, assignments, journals etc​​

    8. non-compliance or failure to follow the guidelines, procedures and mentoring conduct as laid down in the Code of Conduct and Mentorship Guidelines
    9. delay or no response for a continuous period to messages from End-User and/or End-User’s parents who are enrolled with the Mentor;

    10. deceiving, or trying to deceive, End-User and/or End-User’s parents or GlobalShaala team;

    11. End-User and/or End-User’s parents complaints about the Mentor’s behaviour;

    12. disregard for other Mentors or tampering with other users' safety or privacy;

    13. requesting that the course or experience fees from End-User and/or End-User’s parents to be paid outside of the GlobalShaala platform;

    14. asking or directing End-User to enroll in your class(es) on another site;

    15. withdrawing courses or cancelling classes based on End-User and/or End-User’s parents reviews or comments on other classes;

    16. failing to maintain a good working relationship with the GlobalShaala team;

    17. other unprofessional behaviour.​​​​ (For the purposes of this Agreement, the term parents shall also include End-User’s legal guardian)

  4. In the event of termination in accordance with subclause (1) and (2) of this clause, Mentor shall be paid their respective dues promptly by the tenth of immediate next month following the month of termination.

  5. In the event of termination in accordance with subclause (3) above, GlobalShaala at its sole discretion decide on the payment of invoices in full or in part on case to case basis and the Mentor hereby discharges and release GlobalShaala for all claims in whatsoever nature called.

  6. Upon termination of this Agreement:

    1. Mentor shall return to GlobalShaala all things belonging to GlobalShaala; and
    2. any rights or obligations of the Mentor existing at the time of expiration or termination, which, by their nature, survive the expiration or termination of this Agreement and such other provision as specifically identified in this Agreement, shall survive.

    3. shall follow an exit process as may be specified by GlobalShaala from time to time.