Flowers on Wood

Cancellation and Refunds Policy for Users

Cancellation, Rescheduling and Refund Policy for Experiences (Bookings in Experience Zone)

 

​          The User or the parent or legal guardian wants to cancel the experience:​​​

  • If the Experience is cancelled before 00:00 AM on the day before the day of Experience, full refund will be offered.

  • If the Experience is cancelled at or after 00:00 AM on the day before the day of Experience, no refund will be offered;

    The Mentor wants to cancel or reschedule the experience any time prior to the start of the Experience:

  • In scenarios where the Mentor cancels an Experience at any point, an advance notice of at least 48 hours before the start of the scheduled experience will be given and the User and his/her parent or legal guardian will receive full refund for that particular Experience.

  • In the event that the Mentor changes the date or time of an Experience before the start date, an advance notice of at least 48 hours before the start of the scheduled experience and the User and his/her parent or legal guardian may request a full refund for that particular Experience if the End-User does not wish to attend the rescheduled experience.

  • The Mentor may request the End-User to transfer to another Experience slot at least forty-eight (48) hours before the commencement of the scheduled Experience. If the End-User may choose to continue with the scheduled Experience or request to cancel the Experience.

    ​​The User or the parent or legal guardian wants to request a refund within forty-eight (48) hours post the Experience end time:

  • In such cases, please raise the potential issues with the experience or the mentor and expect refund up to 100% for the Experience. The refund will only be initiated post completion of preliminary investigation on the potential issues raised by the User and/or his/her parent or legal guardian. In cases where the parent or legal guardian of the User is not satisfied with the services provided by the Mentor, full refunds will be considered on a case-to-case basis. However, a detailed inquiry will be conducted by the GlobalShaala and our decision on the same shall be final and binding.

  • In all other cases such as internet issues or the User is unable to make time for the Experience, no refund will be given, since the User will be receiving the recording of the complete Experience on the platform.

  • No refunds are entertained if the request is made after forty-eight (48) hours post the experience end time.

    The User and/or his/her parent or legal guardian is requesting refund due to system error:

  • In cases where any of the features of the product didn't allow the User to attend an Experience in a fashion that is considered acceptable (as defined by GlobalShaala), full refund will be offered.

 

To raise a cancellation or refund request for experiences, please email us at [email protected]

 

Cancellation and Refund Policy for Courses (Bookings in Learning Zone)


         ​The User or the parent or legal guardian wants to cancel the entire Course before the Course commences:

  • If the Course is cancelled before 00:00 AM on the day before the day of Course commencement, full refund will be offered.

  • If the Course is cancelled at or after 00:00 AM on the day before the day of Course commencement, no refund will be offered.

    The User and/or his/her parent or legal guardian wants to cancel the Course sessions midway through the Course:

  • In such scenarios, GlobalShaala will refund the amount equal to the fee proportionate to the remaining classes of the Course.

  • No refund is offered after the completion of a course.

  • In all other cases such as internet issues or the User is unable to make time for the Course, no refunds will be given, since the User will be receiving the recording of the complete Course on the platform.

    The Mentor wants to cancel or reschedule the class(es) of the Course:

  • In scenarios where the Mentor wants to cancel an entire Course, the End-User will be given prior notice at least forty-eight (48) hours before the commencement of the scheduled Course and the End-User and his/her parent will receive a full refund for that particular Course.

  • In scenarios where the Mentor wants to reschedule the entire Course, the End-User must be given prior notice at least forty-eight (48) hours before the commencement of the scheduled Course and the End-User and his/her parent will receive full refund for that particular Course if the End-User chooses to not attend the rescheduled Course.

  • In scenarios where the Mentor wants to cancel the Course classes after the commencement of the Course, the End-User will be given prior notice at least forty-eight (48) hours before the commencement of the scheduled Course and the End-User and his/her parent will receive a refund the amount equal to the fee proportionate to the remaining classes of the Course.

  • In scenarios where the Mentor wants to reschedule the Course classes after the commencement of the Course, the End-User will be given prior notice at least forty-eight (48) hours before the commencement of the scheduled Course classes and the End-User and his/her parent will receive a refund of the amount equal to the fee proportionate to the remaining classes of the Course if the End-User chooses to not attend the rescheduled Course classes.

  • The Mentor may request the End-User to transfer to another batch or slot after the classes have commenced by providing notice at least forty-eight (48) hours before the commencement of the next scheduled Course Class. If the End-User and his/her parent disagrees, the Mentor may choose to continue with the scheduled Course classes or request to cancel the remaining Course classes.

  • The User and/or his/her parent or legal guardian is requesting refund due to system error:

  • In cases where any of the features of the product didn't allow the User to attend a class of a Course in a fashion that is considered acceptable (as defined by GlobalShaala), a refund for that class will be offered.

To raise a cancellation or refund request for courses, please email us at [email protected]

 

You shall not have any right to make any claims of whatsoever nature against GlobalShaala after a expiry of forty-eight (48) hours from the date of consumption of the video experience/services on the Platform/application.